![]() T-Mobile rates slightly higher than the others. You’ll find AT&T and Verizon near the bottom of the chart. Our ratings, which feature about 20 providers, are based on the experiences of about 100,000 Consumer Reports members. But consumers looking for better deals and better customer service should review the offerings from the smaller companies, too. We focus here on the remaining big three brands- AT&T, T-Mobile, and Verizon-because they dominate the market. The benefits often vaporize when a customer buys a new phone, for example. We generally omit the short-term specials designed to lure customers from rivals when we evaluate these plans because of the many caveats and the extremely short life spans of the deals. They may also make you buy a more expensive plan if you want overseas service. Some carriers will make you pay extra if you want high-definition video streaming or high-speed mobile hot spot service. To make life easier for you, we’ve evaluated the plans offered by the major carriers, creating tables that present the service-cost breakdowns for one to four family members for both light and heavy data use.Īll you need to do is figure out how much data your family uses and where that data goes. So be sure to check a carrier’s coverage map before signing up for service. Though 5G networks are expanding, they’re still far from complete. Consumer Cellular has been the best compromise we've been able to find for reasonable cost, phone availability, and full roaming support.In fact, 5G service might not be up and running where you live. But unfortunately they've been tied to the weakest network carrier and Sprint's draconian phone limitations. ![]() I still like Ting the best as an MVNO comparny, and their customer service is unmatched. ATT network coverage has been much better than Sprint or T-mobile, though probably not as good as Verizon's costly network. And since it's standard GSM/LTE technology you can use any standard ATT used or prepaid phone including the latest iPhones, Moto G, or the attractively priced Lumia Windows phones for $59.Ĭonsumer's plans are similar in cost to Ting with our four lines, but calls between phones are free and data roaming is included at no extra cost. We switched our lines from Ting (and Straighttalk) to Consumer Cellular and the network coverage is MUCH better on their ATT based network, which covers all ATT roaming partners. We are seriously considering moving to Consumer Cellular. For other customers experiencing coverage issues, make sure to submit a support request so we can keep track of those cases and work on each one on a case-by-case basis. Feel free to reply her email follow up at any time if you have other questions. It seems that you talked to Jennalee yesterday. Please use this tool to confirm you could have an Airave in your area. There's not fee for having it on the account, and you can find some Airaves for as low as $30-50 on eBay or other websites. This device uses your high-speed internet connection to communicate with Sprint and acts like a personal Sprint tower. If you have coverage issues, it's also worth considering adding an Airave to the account. Sprint is constantly improving their network and you can find more about it through this link. Roaming usage might take a few days to get to us, so we wait a few days after a billing cycle ends before closing the bill to leave enough time for that. Hi Joel. You're right that Ting doesn't charge any additional domestic roaming fees or surcharges, but any roaming usage still counts as regular usage (minutes or texts) under the account. Ting provide very significant savings, but without good coverage those savings are irrelevant. I really wanted this to work, I made a significant investment, two Nexus 5's and. No! Ting does not charge any additional fees for domestic voice roaming (although you may see a roaming indicator on your phone in some locations).Ĭurrently Ting does not offer domestic data roaming. I tried paying now so that I could avoid waiting, but according to the Ting rep there is no way for them to process the payment manually, which I asked why and the answer I got was that they need the five days the end of billing and actual payment in case additional "roaming" charges to be taken into account. ![]() In my case, my billing cycle closed on the 8/9, but the payment is not debited out of my account until 8/14, because of this they won't let me port over my wive's number until 8/14. I'm having to switch my wife's phone to another carrier because of it, but beware that your current cycle have to paid off before they allow you to move, even if you are moving one line/phone out and keep one line/phone with ting. I understand towers have problem like any other hardware, but the problem went on for two days. I did, and yes a tower was down by my house.
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